Cancellation Policy
Effective Date: January 1, 2026
At DEBALAY, every order is carefully prepared to ensure that your curated collection reaches you in exceptional condition. As many of our products are handcrafted, limited in availability, or specially prepared for dispatch, we encourage customers to review this Cancellation Policy before placing an order.
This Cancellation Policy explains how Debalay Enterprise, operating under the brand name DEBALAY, handles order cancellation requests placed through https://debalay.com.
By placing an order on our Website, you agree to this Policy.
1. Business Information
Legal Business Name
Brand Name
Business Type
Proprietorship
Udyam Registration Number
UDYAM-WB-03-0102176
Trade License (AIN)
210882607200389899
GSTIN
19CVLPA9488E1Z2
Registered Office & Principal Place of Business
Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India
Customer Support
Email: support@debalay.com
Phone: +91 7439375496
Website: https://debalay.com
2. Order Cancellation by Customer
Customers may request cancellation of an order only before the order has been dispatched.
Once the order has been handed over to our shipping partner, cancellation requests cannot be accepted.
To request a cancellation, please contact our Customer Support Team as soon as possible using:
Email: support@debalay.com
Phone: +91 7439375496
Cancellation requests are processed during our business hours and are subject to order status verification.
3. Orders That Cannot Be Cancelled
Cancellation requests cannot be accepted in the following situations:
- The order has already been dispatched.
- The shipment is in transit.
- The order has been delivered.
- The product has been specially customized or personalized.
- The order includes limited-edition or made-to-order items that have already entered production or preparation.
4. Cancellation by DEBALAY
Debalay Enterprise reserves the right to cancel an order at its sole discretion in circumstances including, but not limited to:
- Product unavailable or out of stock.
- Pricing or listing errors.
- Payment authorization failure.
- Suspected fraudulent or unauthorized transactions.
- Incomplete or inaccurate customer information.
- Operational or logistical limitations.
- Circumstances beyond our reasonable control.
If an order is cancelled by DEBALAY after payment has been received, the customer will receive a full refund of the amount paid through the original payment method.
5. Refund for Cancelled Orders
If a cancellation request is approved before dispatch, any eligible refund will be processed to the original payment method used for the purchase.
Approved refunds are generally initiated within 7–10 business days.
The time taken for the amount to reflect in the customer’s account depends on the processing time of the respective bank or payment provider.
6. Failed or Duplicate Payments
If payment is successfully debited but:
- the order is not confirmed,
- the transaction fails, or
- duplicate payments occur,
please contact our Customer Support Team with your transaction details.
After verification, any eligible refund will be processed through the original payment method.
7. Refused Deliveries
If a customer refuses delivery after the order has been dispatched, or repeatedly fails to accept delivery, the shipment may be returned to DEBALAY.
In such cases:
- Original shipping charges are non-refundable.
- Return shipping costs, customs duties, or handling charges incurred may be deducted from any eligible refund, where permitted by applicable law.
8. International Orders
International customers may request cancellation only before dispatch.
Once an international shipment has been handed over to the logistics partner or entered customs processing, cancellation requests cannot be accepted.
Customers remain responsible for any customs duties, taxes, or import charges imposed by the destination country.
9. Fraud Prevention
To protect our customers and business, DEBALAY reserves the right to refuse or cancel any order that appears to involve:
- Fraudulent activity
- Unauthorized payment methods
- Identity misrepresentation
- Violation of applicable laws
- Abuse of our policies
Where appropriate, such matters may be reported to the relevant authorities.
10. Relationship with Other Policies
This Cancellation Policy should be read together with our:
- Terms & Conditions
- Shipping Policy
- Return & Refund Policy
- Cancellation Policy
- Contact Us
- Website Disclaimer
These policies collectively govern your use of our Website and purchases made through DEBALAY.
11. Policy Updates
Debalay Enterprise reserves the right to modify or update this Cancellation Policy at any time.
Any changes will become effective immediately upon publication on this page, unless otherwise stated.
Customers are encouraged to review this Policy periodically.
12. Contact Us
If you have any questions regarding order cancellations, please contact us.
Debalay Enterprise
Brand Name: DEBALAY
Registered Office & Principal Place of Business
Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India
Customer Support
Email: support@debalay.com
Phone: +91 7439375496
Website: https://debalay.com
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closing Statement
At DEBALAY, we strive to provide a transparent and customer-focused shopping experience. If your plans change before your order is dispatched, we’ll do our best to assist you promptly. Once an order enters the shipping process, our focus shifts to ensuring it reaches you safely and efficiently.