TERMS AND CONDITIONS

Effective Date: January 1, 2026

These Terms & Conditions (“Terms”) govern your access to and use of https://debalay.com (the “Website”), which is owned and operated by Debalay Enterprise, trading under the brand name DEBALAY.

By accessing, browsing, creating an account, or placing an order through this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all policies referenced herein.

If you do not agree with these Terms, please discontinue the use of this Website immediately.

1. Business Information

Legal Business Name

Debalay Enterprise

Brand Name

DEBALAY

Business Type

Proprietorship

Business Activity

Premium Cultural Commerce
Curated Handcrafted Artifacts
Luxury Home Décor
Heritage Collectibles
Curated Luxury Gifts

Udyam Registration Number

UDYAM-WB-03-0102176

Trade License (AIN)

210882607200389899

GSTIN

19CVLPA9488E1Z2

Registered Office

Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India

Customer Support

Email: support@debalay.com

Phone: +91 7439375496

Website:

https://debalay.com

2. About DEBALAY

DEBALAY is a premium cultural commerce brand dedicated to presenting authentic handcrafted creations inspired by India’s artistic heritage.

Our collections are thoughtfully curated from skilled artisans and traditional craft communities across India.

Rather than mass-produced merchandise, DEBALAY focuses on culturally significant objects that celebrate craftsmanship, originality, heritage, and meaningful design.

Every collection reflects our philosophy:

Luxury begins with meaning.

3. Acceptance of Terms

By using this Website, you confirm that:

You are at least 18 years of age, or you are accessing the Website under the supervision of a parent or legal guardian.
You possess the legal authority to enter into binding agreements.
All information submitted by you is accurate, complete, and current.
You will comply with all applicable laws while using this Website.

If any information provided becomes inaccurate, you agree to update it promptly.

4. Scope of These Terms

These Terms govern:

Website browsing
Product viewing
Customer accounts
Orders
Payments
Shipping
Returns
Customer support
Intellectual property
User conduct
All purchases made through DEBALAY

Additional policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy, form an integral part of these Terms and should be read together.

5. Products & Collections

DEBALAY curates handcrafted cultural creations, including but not limited to:

Many products are individually handcrafted by artisans using traditional methods that have been preserved across generations.

Because of this, every piece possesses its own unique identity.

Minor variations in:

Colour
Texture
Surface finish
Hand-painted details
Wood grain
Natural stone patterns
Fabric weave
Dimensions
Metal finish

are natural characteristics of handcrafted craftsmanship.

These characteristics should never be interpreted as manufacturing defects.

Rather, they represent the individuality and authenticity of every handcrafted creation.

6. Product Photography

We make every reasonable effort to accurately represent our collections.

However, actual products may differ slightly due to:

monitor calibration
mobile screen settings
photography lighting
artisan techniques
natural raw materials

Such differences shall not constitute grounds for return or replacement.

7. Product Availability

All collections displayed on this Website are subject to availability.

DEBALAY reserves the right to:

discontinue any collection
modify product specifications
update packaging
revise descriptions
withdraw products
limit purchase quantities

without prior notice.

Displaying a product does not guarantee its future availability.

8. Pricing

All prices displayed on the Website are subject to change without prior notice.

Prices may include or exclude applicable taxes depending upon the customer’s location.

International customers may also be responsible for:

Customs Duties
Import Taxes
VAT
Local Government Charges

These charges are determined by the destination country’s regulations and remain the responsibility of the customer.

DEBALAY has no control over these charges.

9. Currency

Prices may be displayed in multiple currencies for customer convenience.

Currency conversion rates are determined by payment providers and financial institutions.

The final amount charged may vary slightly due to exchange rate fluctuations.

10. Promotions

From time to time DEBALAY may offer:

Exclusive launches
Limited collections
Promotional campaigns
Invitation-only collections
Special pricing

Such promotions remain subject to their respective terms and may be modified or withdrawn without notice.

11. Payments

DEBALAY accepts secure online payments through trusted payment gateways.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
International Cards
Other payment methods available during checkout

Payment options may vary depending on your country.

12. Payment Security

Customer payment security is one of our highest priorities.

DEBALAY does not store complete credit card or debit card information.

All payment transactions are securely processed by PCI-DSS compliant third-party payment service providers using encrypted payment infrastructure.

13. Fraud Prevention

To protect customers and the integrity of our business, DEBALAY reserves the right to:

verify payment information
request additional identity verification
suspend suspicious transactions
cancel fraudulent orders
refuse service where fraud is reasonably suspected

If payment has already been received, eligible refunds will be processed through the original payment method.

14. Failed Transactions

If your payment is debited but the order is not successfully confirmed, please contact our Customer Support Team.

Where applicable, payment reversals or refunds will be processed according to the policies of the payment gateway and your financial institution.

15. Placing an Order

By placing an order on DEBALAY, you are making an offer to purchase the selected products subject to these Terms & Conditions.

Submission of an order does not guarantee acceptance. Every order is subject to:

Product availability
Successful payment authorization
Verification of customer information
Fraud prevention and security checks

DEBALAY reserves the right to accept or decline any order at its sole discretion.

16. Order Confirmation

Once your payment has been successfully completed, an order confirmation will be sent to your registered email address.

This confirmation acknowledges receipt of your order but does not constitute final acceptance.

Your order will be considered accepted only after:

Payment verification is completed.
The ordered products are confirmed to be available.
The order is approved for dispatch.

If we are unable to fulfill your order, you will be notified promptly and any eligible refund will be processed through the original payment method.

17. Order Processing

Orders are generally processed within 1–3 business days, excluding:

Sundays
Public holidays
National holidays
Exceptional operational circumstances

Processing times may vary during:

Festival seasons
Limited-edition launches
Promotional campaigns
High-volume order periods

18. Order Modification

Customers may request changes to an order before it has been dispatched.

Possible modifications include:

Shipping address correction
Contact information update
Quantity adjustment (subject to availability)

Once an order enters the shipping process, modifications may no longer be possible.

For assistance, please contact:

Email: support@debalay.com

Phone: +91 7439375496

19. Order Cancellation

Customers may request cancellation only before the order has been dispatched.

Once the shipment has been handed over to the logistics partner, cancellation requests cannot be accepted.

Please refer to our dedicated Cancellation Policy for complete details.

20. Shipping Policy

DEBALAY ships products across India and to selected international destinations.

Estimated delivery timelines:

India: 4–10 Business Days

International: 7–15 Business Days

These timelines are estimates only and may vary depending on:

Delivery location
Customs clearance
Courier operations
Weather conditions
Public holidays
Government regulations
Force majeure events

For detailed information regarding shipping methods, charges, delivery timelines, and international shipping, please refer to our Shipping Policy.

21. Delivery

Customers are responsible for providing:

Accurate shipping address
Correct contact number
Valid email address

DEBALAY shall not be responsible for delivery delays or failed deliveries caused by:

Incorrect shipping information
Customer unavailability
Courier restrictions
Customs procedures
Force majeure events

Ownership and risk of loss transfer to the customer upon successful delivery to the shipping address provided during checkout.

22. International Orders

International customers acknowledge that:

Customs inspections may delay delivery.
Import duties, VAT, taxes, and customs fees are determined by the destination country.
Such charges are the sole responsibility of the customer.

DEBALAY has no control over customs procedures or government regulations outside India.

23. Shipping Partners

To ensure secure and reliable delivery, DEBALAY may work with trusted domestic and international logistics providers.

Shipping partners are selected based on operational efficiency and service quality.

However, DEBALAY cannot guarantee delivery schedules controlled by third-party logistics providers.

24. Failed Delivery

If an order cannot be delivered due to reasons including but not limited to:

Incorrect address
Customer unavailable
Refusal to accept delivery
Failure to pay applicable customs duties

the shipment may be returned to DEBALAY.

Any re-shipping charges or non-recoverable logistics costs may be borne by the customer, where applicable.

25. Return Policy

Customer satisfaction is important to us.

Returns are accepted only under eligible circumstances, including:

Damaged products
Incorrect products delivered
Products significantly different from the original order

Return requests must be submitted within the timeframe specified in our Return & Refund Policy.

Products must remain:

Unused
Undamaged
In their original packaging
Accompanied by proof of purchase

Please refer to our dedicated Return & Refund Policy for complete eligibility criteria.

26. Refund Policy

Eligible refunds are processed after:

Receipt of the returned product
Inspection by our quality team
Approval of the return request

Approved refunds are generally processed within 7–10 business days.

Refund timelines may vary depending on:

Payment method
Bank processing times
Payment gateway procedures

For complete refund eligibility and procedures, please refer to our Return & Refund Policy.

27. Handmade Craftsmanship Disclaimer

Each DEBALAY creation is handcrafted by skilled artisans using traditional techniques.

As a result, slight variations in:

Colour
Texture
Pattern
Shape
Surface finish
Material characteristics

are natural features of authentic handmade craftsmanship.

These variations enhance the uniqueness of every piece and shall not be treated as manufacturing defects or valid grounds for return.

28. Packaging

Every DEBALAY order is carefully packaged to maintain the integrity and presentation of the collection during transit.

Packaging may occasionally be updated to improve protection or sustainability without prior notice.

29. Lost or Damaged Shipments

If your order arrives damaged or appears to have been tampered with:

Do not discard the packaging.
Take clear photographs of the package and product.
Contact our Customer Support Team within 48 hours of delivery.

Claims submitted after the specified period may not be eligible for review.

30. Customer Responsibility

Customers are responsible for:

Reviewing product descriptions before purchase
Providing accurate delivery information
Tracking shipment updates
Promptly reporting delivery issues
Complying with local import regulations for international shipments

Failure to fulfill these responsibilities may affect eligibility for returns, replacements, or refunds.

31. User Accounts

Customers may choose to create an account to access certain features of the Website, including order tracking, saved addresses, and faster checkout.

You agree to:

Provide accurate, complete, and current information.
Keep your login credentials confidential.
Accept responsibility for all activities conducted through your account.
Notify DEBALAY immediately of any unauthorized access or suspected security breach.

DEBALAY reserves the right to suspend or terminate any account that is found to violate these Terms or engage in fraudulent, abusive, or unlawful activities.

32. Acceptable Use

You agree to use this Website only for lawful purposes.

You must not:

Use the Website in violation of any applicable law or regulation.
Attempt to gain unauthorized access to our systems or servers.
Upload or transmit viruses, malware, or malicious code.
Disrupt or interfere with the operation or security of the Website.
Impersonate another individual or organization.
Submit false, misleading, or fraudulent information.
Copy, scrape, reproduce, or redistribute Website content without permission.
Engage in activities that negatively affect other users or the reputation of DEBALAY.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

33. Intellectual Property

Unless otherwise stated, all intellectual property rights associated with this Website are owned by Debalay Enterprise or are used under appropriate authorization.

This includes, but is not limited to:

DEBALAY brand name
DEBALAY logo
Product names
Collection names
Product photography
Packaging design
Website design
Icons
Illustrations
Videos
Audio
Graphics
Product descriptions
Editorial content
Blog articles
Marketing materials
AI-generated creative assets
Source code
Layout and user interface

These materials are protected under applicable copyright, trademark, and intellectual property laws.

34. Brand Protection

The DEBALAY brand represents a curated cultural luxury experience built upon originality, authenticity, and craftsmanship.

No individual or organization may:

Use the DEBALAY name without written authorization.
Reproduce or imitate our visual identity.
Copy our luxury packaging design.
Reproduce our product photography.
Duplicate our editorial storytelling.
Republish our PR articles or marketing content without permission.
Create confusingly similar branding, logos, or trade dress.

Unauthorized use may result in civil or criminal legal action under applicable laws.

35. Product Images & Content

All product images displayed on the Website are intended solely for showcasing DEBALAY collections.

Downloading, reproducing, editing, redistributing, or commercially using these images without prior written consent is strictly prohibited.

Customers may share our official content through social media using platform sharing features, provided such sharing does not alter the content or misrepresent the DEBALAY brand.

36. Trademarks

“DEBALAY” and all associated logos, graphics, slogans, collection names, and visual identifiers are proprietary assets of Debalay Enterprise.

Nothing contained on this Website grants any license or right to use our trademarks without prior written permission.

37. User-Generated Content

If you submit reviews, photographs, testimonials, comments, or other content to DEBALAY, you grant Debalay Enterprise a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and promote such content for marketing and business purposes.

By submitting content, you confirm that:

You own the rights to the content.
The content does not infringe the rights of any third party.
The content is lawful and accurate.

We reserve the right to remove content that is inappropriate, offensive, or misleading.

38. Third-Party Links & Services

Our Website may contain links to third-party websites or services for your convenience.

These may include:

Payment gateways
Shipping providers
Social media platforms
Analytics services
Marketing tools

DEBALAY does not control and is not responsible for the content, privacy practices, or policies of third-party websites.

Your interactions with such services are governed by their respective terms and policies.

39. Limitation of Liability

To the fullest extent permitted by applicable law, Debalay Enterprise shall not be liable for:

Indirect, incidental, or consequential damages.
Loss of profits, business opportunities, or data.
Delays caused by logistics providers.
Customs inspections or import restrictions.
Internet or technical failures.
Events beyond our reasonable control.

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

40. Consumer Rights

Nothing in these Terms is intended to limit or exclude any statutory rights available to consumers under the laws of India or any other applicable jurisdiction.

Where local consumer protection laws provide greater rights than these Terms, those statutory rights shall prevail to the extent required by law.

41. Indemnification

You agree to indemnify and hold harmless Debalay Enterprise, its proprietor, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms.
Misuse of the Website.
Violation of applicable laws.
Infringement of third-party rights.

42. Force Majeure

DEBALAY shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Pandemics
Epidemics
Government restrictions
War or civil unrest
Labor strikes
Internet outages
Cybersecurity incidents
Power failures
Customs delays
Transportation disruptions

Performance of affected obligations shall be suspended for the duration of such events.

43. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

44. Privacy Policy

Your privacy is important to us.

By accessing or using this Website, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, store, protect, and process your personal information.

Our Privacy Policy forms an integral part of these Terms & Conditions.

For complete details, please refer to our Privacy Policy.

45. Cookies & Website Technologies

The DEBALAY Website uses cookies and similar technologies to improve user experience, analyze website performance, personalize content, and maintain the security of our services.

By continuing to use our Website, you consent to the use of cookies in accordance with our Privacy Policy.

You may disable cookies through your browser settings; however, certain Website features may not function properly.

46. Electronic Communications

By using this Website or contacting DEBALAY electronically, you consent to receive communications from us through:

Email
SMS
WhatsApp (where applicable)
Telephone
Website notifications

These communications may include:

Order confirmations
Shipping updates
Account notifications
Customer support responses
Important policy updates
Promotional communications (where consent has been provided)

Electronic communications satisfy any legal requirement that such communications be in writing.

47. Policy Updates

Debalay Enterprise reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this Website unless otherwise stated.

Customers are encouraged to review these Terms periodically.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

48. Suspension or Termination of Access

Debalay Enterprise reserves the right to suspend, restrict, or terminate access to the Website, customer accounts, or services without prior notice if we reasonably believe that a user has:

Violated these Terms & Conditions
Engaged in fraudulent activity
Misused the Website
Submitted false information
Infringed intellectual property rights
Interfered with the security or functionality of the Website

Termination does not affect any rights or obligations that accrued prior to such action.

49. Governing Law

These Terms & Conditions shall be governed by, construed, and interpreted in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Your use of this Website and any purchase made through DEBALAY shall be subject to all applicable laws and regulations in force within India.

50. Jurisdiction & Dispute Resolution

At Debalay Enterprise, we value transparency and aim to resolve any concerns promptly and amicably. If you have any questions, complaints, or disputes regarding our products, services, or these Terms & Conditions, we encourage you to contact our Customer Support Team first so that we may attempt to resolve the matter through mutual discussion.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts located in Purba Bardhaman, West Bengal, India, where the registered office and principal place of business of Debalay Enterprise are situated.

Nothing in this clause shall affect any statutory rights available to consumers under applicable consumer protection laws.

51. Compliance with Applicable Laws

Customers agree to comply with all applicable local, national, and international laws relating to:

Online purchases
Import regulations
Export restrictions
Customs requirements
Consumer protection
Intellectual property rights

International customers are responsible for ensuring that products purchased from DEBALAY may legally be imported into their respective countries.

52. Entire Agreement

These Terms & Conditions, together with our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Cancellation Policy
Website Disclaimer
Any additional policies published on the Website

constitute the complete agreement between you and Debalay Enterprise regarding your use of this Website.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

53. Contact Information

If you have any questions regarding these Terms & Conditions, your order, or any of our policies, please contact us.

Debalay Enterprise

Brand Name: DEBALAY

Business Type: Proprietorship

Registered Office

Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India

Customer Support

Email: support@debalay.com

Phone: +91 7439375496

Website: https://debalay.com

Business Hours:

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Related Policies

For your convenience, please review our additional policies:

These documents should be read together with these Terms & Conditions.

Closing Statement

At DEBALAY, we are committed to preserving cultural heritage through thoughtfully curated collections, transparent business practices, and exceptional customer experience.

Thank you for placing your trust in us.

We look forward to welcoming you into the world of DEBALAY.