SHIPPING POLICY
Effective Date: January 1, 2026
At DEBALAY, every collection is thoughtfully curated and carefully prepared before it begins its journey to you. We are committed to ensuring that each order is packaged securely and delivered with the care it deserves.
This Shipping Policy explains how Debalay Enterprise, operating under the brand name DEBALAY, processes, ships, and delivers orders placed through https://debalay.com.
By placing an order on our Website, you acknowledge that you have read and agreed to this Shipping Policy.
1. Business Information
Legal Business Name
Brand Name
Business Type
Proprietorship
Udyam Registration Number
UDYAM-WB-03-0102176
Trade License (AIN)
210882607200389899
GSTIN
19CVLPA9488E1Z2
Registered Office & Principal Place of Business
Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India
Customer Support
Email: support@debalay.com
Phone: +91 7439375496
Website: https://debalay.com
2. Shipping Coverage
DEBALAY currently ships:
- Across India
- To selected international destinations
The list of countries we serve may change from time to time based on logistics availability, customs regulations, and operational considerations.
If shipping is unavailable for your location, you will be informed during checkout.
3. Order Processing Time
After a successful order placement and payment confirmation, orders are typically processed within 1–3 business days.
Order processing includes:
- Order verification
- Quality inspection
- Protective packaging
- Shipping label generation
- Courier handover
Orders are processed only on business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, product launches, or peak shopping periods, processing may require additional time.
4. Delivery Time
Estimated delivery times are as follows:
Within India
Estimated delivery:
3–7 Business Days
International Orders
Estimated delivery:
7–15 Business Days
These delivery estimates are provided for guidance only and are not guaranteed.
Actual delivery times may vary depending on:
- Delivery location
- Courier partner performance
- Weather conditions
- Customs clearance
- Government regulations
- Public holidays
- Force majeure events
5. Shipping Charges
Shipping charges, if applicable, are calculated during checkout based on factors such as:
- Delivery location
- Package weight
- Package dimensions
- Shipping method
- Promotional offers
Where free shipping is offered, the applicable terms and conditions will be displayed during checkout.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via your registered email address or mobile number.
Where available, the confirmation will include:
- Tracking Number
- Courier Partner
- Shipment Status
- Estimated Delivery Date
Customers can use the tracking information provided to monitor the progress of their shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please ensure that the following details are correct:
- Recipient Name
- House/Building Number
- Street Address
- Locality
- City
- State
- Postal Code
- Country
- Contact Number
DEBALAY shall not be responsible for delivery failures resulting from incorrect or incomplete address information provided by the customer.
8. Delivery Attempts
Courier partners may make one or more delivery attempts in accordance with their delivery policies.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
- Failure to respond to courier communication
the shipment may be returned to DEBALAY.
Additional shipping charges may apply for re-dispatch of returned shipments.
9. International Shipping
International customers acknowledge that orders may be subject to:
- Customs inspections
- Import duties
- VAT
- Local taxes
- Clearance procedures
These charges are determined by the destination country’s authorities and are the sole responsibility of the customer.
DEBALAY has no control over customs procedures or government-imposed charges and cannot predict their amount.
Customers are responsible for ensuring that the products they purchase may legally be imported into their country.
10. Customs & Import Duties
International shipments may be delayed due to customs processing.
Any customs duties, import taxes, brokerage fees, or other government-imposed charges must be paid by the customer unless otherwise stated.
Failure to pay such charges may result in the shipment being returned, abandoned, or destroyed in accordance with the destination country’s regulations.
DEBALAY shall not be liable for any losses arising from such circumstances.
11. Shipping Delays
While DEBALAY strives to dispatch and deliver every order within the estimated timelines, certain circumstances beyond our reasonable control may result in delays.
These circumstances may include, but are not limited to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Customs inspections
- Transportation disruptions
- Labor strikes
- Technical failures
- High order volumes during promotional campaigns
- Force majeure events
In such situations, delivery timelines are automatically extended until the shipment can safely continue.
DEBALAY shall not be liable for delays caused by third-party logistics providers or circumstances beyond our control.
12. Split Shipments
For operational efficiency, availability, or product protection, an order containing multiple items may be shipped in separate packages.
If this occurs:
- You will receive tracking information for each shipment, where available.
- No additional shipping charges will be applied unless specifically communicated during checkout.
13. Risk of Loss & Ownership
Ownership and risk of loss for purchased products transfer to the customer once the shipment has been successfully delivered to the shipping address provided during checkout.
Customers are responsible for ensuring that someone is available to receive the delivery at the specified address.
14. Incorrect or Incomplete Shipping Information
Customers are solely responsible for providing accurate and complete shipping details.
DEBALAY shall not be responsible for delays, failed deliveries, or additional costs arising from:
- Incorrect recipient name
- Incomplete address
- Incorrect postal code
- Incorrect phone number
- Failure to receive courier communications
If an order is returned due to incorrect shipping information, additional shipping charges may apply before re-dispatch.
15. Lost Shipments
If your shipment appears to be lost in transit:
- Check the latest tracking information provided by the courier.
- Contact the courier partner directly, where applicable.
- If the issue remains unresolved, contact DEBALAY at support@debalay.com with your order number.
We will coordinate with the logistics provider to investigate the shipment.
Please note that investigations conducted by courier partners may take several business days to complete.
16. Damaged Packages
If your package arrives damaged or appears to have been tampered with:
- Inspect the package before opening it.
- Take clear photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any protective packaging
- Retain all original packaging materials.
- Contact DEBALAY within 48 hours of delivery.
Failure to report shipping damage within the specified period may affect our ability to process the claim.
17. Failed Delivery
A shipment may be considered undeliverable if:
- The customer is unavailable after reasonable delivery attempts.
- The delivery address is incorrect or incomplete.
- The shipment is refused by the recipient.
- Required customs duties or import charges are not paid.
- Local regulations prevent delivery.
Returned shipments may be eligible for re-dispatch upon payment of any applicable shipping charges.
18. International Customs
International customers are responsible for complying with all import laws and regulations of their destination country.
DEBALAY is not responsible for:
- Customs delays
- Import restrictions
- Product confiscation by customs authorities
- Additional import documentation requested by government agencies
- Customs duties, VAT, brokerage fees, or local taxes
Customers should consult their local customs authority before placing an international order if they have questions regarding import regulations.
19. Shipping Restrictions
Certain products may not be available for shipment to all countries due to:
- Import regulations
- Material restrictions
- Carrier limitations
- Government policies
- International sanctions
DEBALAY reserves the right to decline or cancel orders that cannot be legally or practically delivered.
20. Sustainability in Packaging
DEBALAY is committed to continually improving its packaging practices while preserving the premium presentation of every collection.
Where practical, we strive to incorporate responsible packaging materials without compromising product safety, luxury presentation, or customer experience.
Packaging design may be updated from time to time without prior notice.
21. Force Majeure
DEBALAY shall not be held responsible for delays or failures in shipping arising from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Earthquakes
- Pandemics
- Epidemics
- Government restrictions
- Civil unrest
- War
- Transportation disruptions
- Power outages
- Internet failures
- Customs inspections
- Labor strikes
Delivery schedules affected by such events shall be extended for the duration of the disruption.
22. Related Policies
This Shipping Policy should be read together with our:
- Terms & Conditions
- Shipping Policy
- Return & Refund Policy
- Cancellation Policy
- Contact Us
- Website Disclaimer
These policies collectively govern your purchases and use of our Website.
23. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us.
Debalay Enterprise
Brand Name: DEBALAY
Registered Office & Principal Place of Business
Pradeep Garai New Building
College Road, Mankar
Galsi I CD Block
Purba Bardhaman
West Bengal – 713144
India
Customer Support
Email: support@debalay.com
Phone: +91 7439375496
Website: https://debalay.com
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closing Statement
At DEBALAY, every shipment represents more than a delivery—it carries craftsmanship, heritage, and thoughtful curation. We are committed to ensuring that each collection reaches you with the same care and attention with which it was prepared.