TERMS AND CONDITIONS

Last Updated: [Jan 2026]

These Terms and Conditions (“Terms”) govern your access to and use of the website debalay.com (the “Website”), operated by Debalay Enterprise (“DEBALAY”, “we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. Company Information

Legal Name: Debalay Enterprise
Brand Name: DEBALAY
Website: debalay.com
Email: support@debalay.com

Debalay Enterprise operates as an online retailer of curated cultural and handcrafted products.

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years old, or
You are using the Website under supervision of a legal guardian
You have the legal capacity to enter into binding agreements

3. Products and Descriptions

DEBALAY curates handcrafted and cultural products. Many items are artisan-made and may exhibit natural variations in:

Texture
Color
Finish
Dimensions

These variations are not defects but characteristics of handmade craftsmanship.

We strive for accuracy in product descriptions and images; however, minor visual differences may occur due to screen settings or lighting.

4. Pricing and Currency

Prices are displayed in your local currency where applicable.
Currency conversion rates may vary.
Prices may change without prior notice.
Applicable taxes are included or displayed at checkout, depending on region.

International customers may be subject to customs duties or import taxes imposed by their country.

5. Payments

We accept secure payments via:

Credit and Debit Cards
UPI (India)
Net Banking
International Cards
Digital Wallets

All transactions are processed through secure third-party payment gateways.
DEBALAY does not store credit card details.
We reserve the right to cancel orders in cases of suspected fraud or payment irregularities.

6. Order Acceptance and Cancellation

Orders are subject to availability and acceptance.

We reserve the right to:

Cancel orders due to stock unavailability
Cancel orders due to pricing errors
Refuse service where necessary

Customers may request cancellation before dispatch only.

7. Shipping and Delivery

Delivery timelines:

India: 3–7 business days
International: 7–15 business days

Delays may occur due to:

Customs clearance
Courier disruptions
Force majeure events

Risk of loss passes to the customer upon successful delivery to the provided shipping address.

8. Returns and Refunds

Returns are accepted only in cases of:

Damaged product
Incorrect product delivered

Return requests must be submitted within 48 hours of delivery with supporting images.
Handcrafted variations are not considered defects.
Refunds are processed within 7–10 business days after approval.

9. Intellectual Property

All content on this Website, including:

Logo
Brand name
Text
Images
Graphics
Designs

are the intellectual property of Debalay Enterprise and may not be reproduced or used without written permission.

Unauthorized use may result in legal action.

10. User Conduct

You agree not to:

Use the Website for unlawful purposes
Submit false or misleading information
Attempt to disrupt Website functionality
Violate intellectual property rights

11. Limitation of Liability

DEBALAY shall not be liable for:

Indirect or incidental damages
Delays caused by third-party logistics
Customs duties or import restrictions
Loss arising from misuse of products

Our total liability shall not exceed the purchase amount of the product in question.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Government restrictions
Pandemics
Courier disruptions
Customs delays

13. Social Responsibility Disclaimer

DEBALAY voluntarily supports initiatives related to child education and healthcare.

These initiatives are subject to operational capacity and applicable laws and do not constitute a charitable or donation guarantee.

14. Privacy

Your use of this Website is also governed by our Privacy Policy.

15. Third-Party Services

We may use third-party services including:

Payment gateways
Shipping providers
Analytics tools

We are not responsible for the independent policies of such third parties.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in [Kolkata, West Bengal].